There have been a lot of people asking about the Aloha POS credit card processing system. And for good reason.
The reviews are mixed, and it’s a very costly investment, so it warrants a closer look… which is what we’ll be getting into in this article.
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Aloha POS Credit Card Processor Overview
Aloha POS is a comprehensive point-of-sale (POS) system that can help your restaurant run smoothly and improve the customer experience. This all-in-one solution offers robust hardware and software designed specifically for restaurants, as well as a wide range of features to make your operation more efficient. Aloha POS integrates seamlessly with digital and physical sales channels, so you can provide a seamless experience for your customers. Plus, this system is perfect for both small and large scale operations.
Aloha POS also offers extensive training options for staff members, including former restaurant professionals who can teach the software during installation of the system. And if you need help with your restaurants’ technology needs, Aloha POS is a good option–it’s pricey compared to other options like NCR Restaurant Technologies , but it’s worth it if you need comprehensive support.
What Is NCR Aloha POS?
NCR Aloha POS is a card payment system with an integrated POS. It is designed for larger businesses that require more than one location. The system comes with strong inventory management and eCommerce features. NCR Aloha has a low cost credit card processing solution available for merchants. It also features an integrated point of sale and mobile payments solutions, as well as many other integrations and add-ons to maximize your merchant experience.
NCR Aloha Business Processor Pricing
NCR Aloha is not cheap by any definition. You will need to call and speak with a representative for a quote, which does not come on the website or readily available on the internet. The NCR Aloha POS is designed for use in multi-location businesses and it has a rich feature set and strong inventory management, which helps it be successful with larger chains of restaurants. NCR Aloha is a web-based POS system that can be used with online or in-store payment. It also has a personal service rep, free installation and setup, and optional integration with third-party apps like Target Pay. NCR may charge early termination fees if you cancel the contract before it expires (1 year).
How does Aloha POS work?
Aloha POS is a software and hardware option that restaurant owners can use to take orders, accept payments, manage employees, and perform other business operations. The Aloha POS system includes a computer terminal that is connected to the internet and runs special software. This software allows restaurants to take orders, process payments, manage employee hours and shifts, and more.
There are two main ways to use Aloha POS: traditional countertop or handheld terminals. Countertop terminals are installed at the checkout counter in your restaurant. They allow customers to order and pay for their food at the counter. Handheld terminals are portable devices that can be used by servers to take orders from tableside. They also allow servers to process payments using credit cards or mobile wallets like Apple Pay or Android Pay.
Software capabilities
The Aloha POS system offers capabilities for quick service and table service. It also supports takeout and delivery, contactless orders, gift cards, integrated loyalty programs and automated kitchen scheduling. Automated processes are stored on the Aloha POS system so that they can be reused later by other teams within your business or across different departments in your company.
Aloha offers both point-to-point encryption and tokenization. This means that you can receive end-to-end transaction support on payments, as well as multi-level integration with major credit card associations. The Aloha POS system provides tools to manage time and responsibilities. For example, it has an inbuilt feature for tip-sharing distribution which makes employees easy to divvy up checks fairly.
The Aloha POS is a cloud-based application, meaning that you have access to your restaurant operations wherever you have an internet connection. The Aloha POS mobile app allows you to keep tabs on the day-to-day operations of your restaurant from anywhere with an internet connection–it’s compatible with NCR hardware, which can be used in multiple locations without additional cost. Additionally, the Aloha POS mobile app offers a range of metrics and performance data including net sales by hour, employee working hours, and inventory levels. The Aloha POS dashboard reports data from multiple stores and time periods. This allows you to compare your restaurant’s performance to past ones, or look at trends of the business with this tool.
Hardware
When it comes to credit card processing, there are many different pieces of hardware that you will need in order to get started. In this article, we will outline the main categories of hardware and provide an overview of each type.
NCR offers two main categories of hardware: traditional countertop terminals or mobile POS terminals. The PX Series is a 10-inch or 15-inch size terminal with an LED backlit touchscreen and can be used with either Windows 10 or Android software. The CX terminal is a more upscale and versatile device than the PX; it has a color touchscreen display and supports both contactless and chip cards. The NCR 7779 tablet comes in 8-inch and 10-inch sizes, with NFC capabilities for contactless cards and tags.
Ingenico offers a 7-inch Android tablet with support for contactless payments; this tablet also has a built-in receipt printer. Other payment processing devices include receipt printers, barcode scanners, mag stripe readers, and more. Make sure to consult our website for a full list of compatible devices.
NCR Aloha Features
Is NCR Aloha User Friendly?
Yes, Aloha POS is user friendly. However, it is not as plug and play as some of the other systems on the market. Once it is set up, however, it can be very intuitive to use. The interface is simple and easy to navigate, which makes training new employees a breeze.
One downside to Aloha POS is that its customer support leaves much to be desired. If you have any questions or problems with the system, you will likely have to go through your partner company for help – and they may not be very responsive. Another con for Aloha POS is its lack of versatility with features – if your business needs something more than what this system offers, you’re out of luck.
On the plus side, Aloha POS does offer a receipt printer and cash drawer in its standard package. It also has an attractive design with a sleek, modern look (which could potentially attract customers). All things considered, NCR Aloha’s strengths outweigh its weaknesses and it can be a great option for businesses that are looking for a user-friendly design without too many bells and whistles
Customer Service & Support
No one is perfect, and that goes for customer service and support teams as well. However, when you’re investing in a new piece of software or technology, you want to make sure that you have access to quality customer service and support in case something goes wrong.
NCR Aloha has a 24/7 call center with on-site and on-call services if they can’t diagnose the problem over the phone or email. You can file a ticket through their website if you’re not in need of an urgent solution. They also have a live chat option which can be accessed from their website. NCR can be reached through multiple social media outlets, including Twitter and Facebook.
Aloha POS’s support is not stellar, but there are tutorials available on YouTube to help you get started with your new purchase. Some reviewers say the service was not satisfactory during system setup and when working with add-ons, integrations, and features. Customer service response times can vary widely; however, most reviews seem to indicate that the team is willing to help resolve any issue that may come up.
Payment Processing With NCR Aloha
When it comes to payment processing, NCR Aloha is a top choice for restaurants. This system was designed with larger businesses in mind, and includes everything you need to get started quickly and easily. Hardware, software support and services are all included, so you can focus on what’s important–running your business.
NCR Aloha POS integrates seamlessly with Tablesafe and Poynt EMV payment devices, so you can rest assured that your transactions will go smoothly. With this system, you’ll be able to quickly process payments and reduce the risk of payment issues.
The best part? NCR’s software is perfect for restaurants which need a low-risk payment solution. In addition to its many integrations, NCR also offers additional add-ons if needed. And if you ever have any questions or problems, our customer service team is available 24/7 to help out.
We know that every restaurant is different, so we offer a variety of customization options to meet your specific needs. Plus, we back our solutions with redundant data centers so you can rest assured that your transactions are always safe and secure. Payments have never been easier than with NCR Aloha!
Contract Length & Early Termination Fees
When it comes to signing up for a new credit card processing system, it’s important to be aware of the contract length and early termination fees (ETFs). With NCR Aloha, restaurants are locked into a three-year contract with steep ETFs if they decide to break the agreement early.
This can be a red flag for smaller restaurants who may not have the financial resources to cover an ETF. It’s important to weigh all your options before signing up for any processing system, and make sure you understand the full terms and conditions of any agreement.
NCR Aloha Integrations & Add-Ons
When it comes to Aloha POS credit card processing, one of the most important things to consider is the number and variety of integrations and add-ons that are available. This point is especially important if you’re looking for a system that can integrate well with your other business systems.
Aloha POS integrates with Quickbooks, Xero, Paychex and NCR’s eCommerce software. If you use any of these systems, then Aloha will be a good choice for you. However, it’s worth noting that Aloha is not as well integrated with other systems as some of the other credit card processors on the market.
If you’re looking for a point of sale system that integrates well with inventory management or eCommerce software, then NCR Aloha is a good option. It also has integrations with Oracle CRM Cloud Service and others. Plus, there are no contract length or early termination fees when users want to stop their service before the contract period ends–no other credit card processor allows this flexibility! Finally, Aloha adds an extra benefit in that it allows payment processing by integrated third party processors like PayPal and Amazon Payments!
Pros
When it comes to credit card processing, there are a lot of different options to choose from. It can be hard to know which one is the best for your business. Aloha POS is a great choice for small businesses because of its many features and advanced inventory management.
The integration with eCommerce means that it is highly customizable and can be tailored to meet the specific needs of your business. This makes it a great choice for businesses that want the flexibility to process payments online and in-store.
Cons
There are a few drawbacks to using Aloha POS credit card processing. First, the reviewer does not know if there is a price for the service. Second, customer support seems to be poor–the reviewer could not find any contact information on the website. Finally, there are limited integrations with other software programs.
User Reviews
Negative NCR Aloha Reviews & Complaints
There are quite a few negative reviews of NCR Aloha POS on the web. Many customers complain about poor customer service, being bounced around during calls, and hidden fees that raised the overall price of the software. Others found the onboarding process difficult and time-consuming, with more than a few reporting system crashes leading to data loss. Some users were happy with certain features of the software while others found them difficult or impossible to use. It is hard to find an accurate review, but they can point you in the right direction when trying to make a purchase decision. If you’re looking at NCR Aloha POS, it’s worth taking these reviews into account.
Positive NCR Aloha Reviews & Testimonials
The reviews for NCR Aloha POS are positive, with users appreciating the easy-to-use interface and robust feature set. Some customers like that they can make the system their own and add details to make their business run efficiently.
NCR Aloha Mobile has been well received by users, who find it helpful for staying organized and on top of their work. The ability to access information from any location is a major plus.
Hide Sources has also garnered positive feedback, with users citing its ease of use and customization options as reasons for liking it. Overall, these programs seem to be meeting customer needs and providing value in terms of helping businesses run more smoothly.
Final Verdict
Overall, I think NCR Aloha POS is a good choice for businesses that require a robust system. The QR code payment feature and the ability to access your restaurant remotely make it a more attractive option than other systems on the market. However, the lack of upfront pricing and unexpected costs are concerns for small businesses. Additionally, the lack of customer service complaints is an advantage, but there are still some sticking points for me as a potential buyer.
You can find more information on them on their official website here.
Alternatives
Square POS for Restaurants
Square for Restaurants is a software platform that helps you run your restaurant. It offers an upgraded plan with different pricing and features, as well as a free one which comes with basic features. The platform manages customer insights, employee management, reporting and more. The software, hardware, payment processing and add-on options are all compatible.
The system is an alternative to Aloha POS for restaurants. With over 200 integration partners, NCR is the most widely supported POS system. NCR’s mobile capabilities and global scale set it apart from its competitors. Its long history in the industry gives it a competitive edge against newer entrants to the market
When people were interested in Aloha POS credit card processing they often asked these questions as well
Who bought Aloha POS?
Aloha POS is a point-of-sale (POS) software company that was founded in 2010 and is owned by NCR.
Does NCR own Aloha?
Yes. NCR owns Aloha and has been aquiring other payment processing companies in the USA very rapidly.